Assuria platform support levels

assuriaONLINE Customer and Partner resources Logon / register

Platform support levels

Assuria implements new platform support for its products in a series of managed steps.

When a vendor releases a new version or service pack for an existing operating system then Assuria will adopt the approach below.

Level 0 Support – Software / Agent installs and runs

For Assuria Auditor - Assuria has installed and run the checker (agent) and applied XPUs. The result is that
Assuria knows that the checker installs and runs and that the platform can be updated, but Assuria can offer no warrant about the accuracy of the checks.

For Assuria Log Manager Assuria has installed the agent and collected logs from the platform.

Other Assuria Assuria software components - the software has been installed and run without obvious errors.

Action: Assuria will advise customers who ask about the platform that the agent
has been checked but the checks have not been validated.

Level 1 Support - Check existing agent on new version / service pack.

For Assuria Auditor - Assuria has validated that the existing agent and checks run correctly. The result is that Assuria knows that the existing checks run and (where appropriate) correctly. No new checks are yet available for new issues introduced by this platform version.

For Assuria Log Manager Assuria has installed the agent and collected land analysed ogs from the platform.

Other Assuria Assuria software components - the software has been installed and smoke tested with no errors.

Action: Assuria would issue a Bulletin advising that the existing agent / software and checks have been validated on the new version.

Level 2 Support - New checks written and tested for platform

For Assuria Auditor - Assuria has, where appropriate, produced new content and checks that have fully tested for this platform.

For Assuria Log Manager and other Assuria Assuria software components - the software has been installed and fully QA tested with no errors.

Action: Assuria would announce via a Bulletin that the agent/software and content and checks have been updated and validated on the new version

Level 3 Support - Ongoing platform maintenance.

One month after release the updated agent/software would automatically move to Level 3, that is the agent is now on ongoing platform maintenance and is a fully supported platform

Assuria® is a registered trademark of Assuria Limited.
Assuria Auditor and AutoUpdate are trademarks of Assuria Limited.
System Scanner and X-Press Update are registered trademarks of Internet Security Systems Inc. of Atlanta, Georgia, USA
© Copyright 2005, 2006, 2007, 2008 Assuria Limited. All rights reserved.

02/04/2010